I suddenly can't access my jilijili account — it seems to be locked. What should I do?

There are several reasons a jilijili account may get locked. The most common is entering the wrong password too many times — for security purposes, the account automatically locks for a short period. In this case, wait 30 minutes and try again, or use the password reset option. Another reason may be suspicious login activity detected by jilijili's system, which automatically secures the account — contact support if this happens. A third reason could be incomplete KYC verification or expired documents — submitting the required documents to support will resolve this. If you have activated self-exclusion, the account cannot be reopened until that period has ended. In all cases, reach out to jilijili's live chat support — help is available in Bengali.

Can two members of the same household open separate jilijili accounts?

jilijili's policy is one account per person. Two people living at the same address may each open a separate account, provided they are genuinely different individuals — each with their own national ID, mobile number, and payment method. That said, if two accounts are seen operating from the same IP address, jilijili's system will automatically flag them. Both accounts may then be asked to complete KYC verification. What is strictly prohibited is one person opening an additional account to claim bonuses multiple times. This is considered fraud and both accounts will be closed. If you are unsure, contact support before opening a second account.

jilijili | Privacy Policy – Your Data, Handled With Care

Contents

Introduction
What Data Is Collected
Purpose of Data Collection
Data Sharing Policy
Data storage & security
Cookies & Tracking
Your Rights
Children & Minors
Policy updates
Contact

Important: By using any jilijili service, you are considered to have read and agreed to this Privacy Policy. If you have any questions, please reach out to our support team.

1. Introduction – Why this policy matters

Jilijili treats user privacy as a fundamental right. We believe that when someone registers on a platform, they are not just accessing a service — they are also entrusting us with a part of their personal information. Protecting that trust is our responsibility.

This Privacy Policy applies to the jilijili website (jilijili.asia) and its associated mobile applications. It clearly sets out what information we collect, why we collect it, how we store it, and who we share it with — or don't.

This policy should be read alongside jilijili's Terms & Conditions and Responsible Gaming policy.
This policy was prepared in Bengali, and the Bengali version is the definitive one.
Jilijili may update this policy at any time. Users will be notified of any changes.

2. What Data Do We Collect?

Jilijili only collects the data necessary to deliver its services, maintain security, and meet legal obligations. Full details are provided below.

Data type	Example	When Information Is Collected
Identity Information	Full name, date of birth, national ID number	During Registration & KYC Verification
Contact Information	Mobile number, email address	During registration and account updates
Payment Information	BKash/Nagad number, transaction records	During Deposits & Withdrawals
Device information	IP address, device type, browser	Automatically During Platform Use
Usage data	Betting history, login times, preferred games	Automatically During Platform Use
Communication records	Support chat messages, email correspondence	When contacting support

What We Do Not Collect
jilijili never collects or stores your full bank account number, card number, or CVV. All payment details go directly to our payment partner and are never held on jilijili's servers.

3. Purpose of Data Collection

Every piece of data jilijili collects has a specific, legitimate purpose. It is never used beyond that purpose.

Account management: Verifying your identity, keeping your account secure, and processing transactions.
Service Delivery: Enabling betting, gaming, payment, and rewards program services.
Security & fraud prevention: Detecting suspicious activity, preventing account hacking, and guarding against money laundering.
Legal Obligation: Complying with KYC regulations and providing required information to the relevant authorities.
Service improvement: Analyzing user experience to improve platform quality.
Contact: Sending important updates, security alerts, and relevant offers.

Jilijili does not use your data for profiling or ad targeting. Usage analytics are solely for platform improvement — never for sale.

4. Data Sharing Policy

One of jilijili's clearest commitments is this: we do not sell your data. That said, there are limited circumstances in which information may be shared with specific parties.

Payment Partner: Only the information required to complete transactions is shared with bKash, Nagad, and Rocket.
Technology Service Provider: Cloud hosting or security service providers — they operate under jilijili's instructions and may not use the data for their own purposes.
Legal Authority: We are legally obligated to share necessary information in response to court orders or legal investigations.
Business changes: If jilijili merges with or is acquired by another company, users will be notified in advance.

What we don't do: jilijili never sells or transfers your data to advertisers, marketing companies, or data brokers. This is fundamentally at odds with our business model, and it is something we will never do.

5. Data Storage & Security Measures

Jilijili employs multiple layers of security to protect user data. These are not just written policies — they are actively and effectively implemented in practice.

SSL/TLS Encryption: All communications — from platform access through to every transaction — are fully encrypted.
Data encryption at rest: Sensitive data stored on our servers is kept in encrypted form.
Access Control: Only jilijili staff who genuinely need access to specific data are permitted to view it.
Regular security audits: Regular security audits are conducted by third parties.
Monitoring for suspicious activity: Unusual login attempts or transactions automatically trigger security alerts.
Password hashing: Passwords are never stored in plain text — only in hashed form.

Data retention period: data from active accounts may be retained for up to 5 years after account closure, as required for legal and audit purposes.

6. Cookies & Tracking Technologies

Jilijili uses cookies on its website and app. Cookies are small text files stored on your device. jilijili only uses essential cookies.

Jilijili does not use advertising or retargeting cookies. You can manage cookies through your browser settings, but disabling essential cookies may affect certain platform features.

7. Your Privacy Rights

As a jilijili user, you have several important rights that we fully respect.

Right to Access Your Data

You can request to know what information jilijili holds about you at any time. Submit a request to Support and it will be provided within 30 days.

Right to Correct Your Information

If any of your information is incorrect, you can request a correction — either through your account settings or by contacting support.

Right to Delete Your Information

After closing your account, you may request the deletion of your personal data — except for information we are legally required to retain.

Right to opt out of marketing communications

You can unsubscribe from promotional emails or SMS at any time. Critical account notifications cannot be turned off.

To exercise any of these rights support@jilijili.asiaEmail us or reach out via live chat.

8. Protection of Children & Minors' Data

Jilijili is a platform strictly for adults (18+). We do not knowingly collect or store data from anyone under the age of 18.

Age is verified at registration, and no one under 18 is permitted to open an account.
If we are notified that data from a minor has been collected, that information will be promptly deleted.
If a parent suspects their child is using jilijili, please contact support immediately.

For Parents
Enable parental controls on your child's device and make sure gaming sites are blocked. jilijili believes in responsible gaming and is committed to protecting minors.

9. Changes to the Privacy Policy

Jilijili may update this Privacy Policy at any time. Any changes will be reflected on this page immediately upon publication, and the date at the top of the page will be updated accordingly.

Users will be notified in advance of any significant changes via email or in-app notification.
Continued use of the platform after any changes constitutes acceptance of the updated policy.
If you object to the updated policy, you may request to close your account.

10. Privacy Contact

If you have any questions or concerns about our Privacy Policy, please contact us directly. We take all privacy-related requests seriously and aim to respond promptly.

Email: support@jilijili.asia — For privacy-related matters, please include "Privacy Request" in the subject line.
Live Chat: Chat with our support team directly in Bengali at jilijili.asia.
Response time: 24 hours for general enquiries, 30 days for formal data requests.

Why does jilijili take privacy so seriously?

Online gaming platforms handle a large volume of personal data — names, addresses, mobile numbers, payment details. All of it is highly sensitive. jilijili has taken this responsibility seriously from day one, not just for legal compliance, but because we believe user trust is our most valuable asset.

Awareness around online security in Bangladesh is growing. People are now asking — "Where is my data going? Who can see it? Is it being sold?" These are exactly the right questions to ask, and jilijili is ready to answer them transparently. Our Privacy Policy has nothing to hide — what you see is what it is.

A dedicated portion of jilijili's tech team focuses exclusively on security and privacy — keeping servers secure, ensuring data encryption, and blocking unauthorized access, all on a daily basis. Regular third-party security audits are also conducted to identify any vulnerabilities before they become issues.

Payment security deserves special mention. When you transact on jilijili via bKash or Nagad, that payment information is never stored on jilijili's servers. All transactions are processed directly through the payment partner's gateway. jilijili only receives confirmation of the transaction and the amount — not the payment details.

Users sometimes forget that account security is a shared responsibility. jilijili does its part to keep things secure, but you should take precautions too — use a strong password, never reuse it on other sites, enable two-factor authentication, and log out after using an unfamiliar device.

Jilijili will never ask for your password, OTP, or full card number via email, SMS, or phone. If you receive any such communication, it did not come from jilijili — it may be a fraud attempt. Please notify our Support team immediately.

A Privacy Policy is not just a document to read — it is a commitment. jilijili commits that your data will not be sold, will not be shared without reason, and will be kept secure. If that commitment is ever broken, let us know — we are ready to be held accountable.

Jilijili Privacy Policy – how your data is kept secure

Why does jilijili take privacy so seriously?

Your data is safe at jilijili — get started today